Ordering & Support

Can I Cancel My Subscription? (and When)

canceling subscription

Written by Pablo
Updated over a week ago

Why can't I access my account?

account issue, login problems, password, username

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Written by Casey C
Updated over a week ago

I'm on a subscription and receiving product too often. What should I do?

Subscription, order frequency, pause

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Written by Casey C
Updated over a week ago

How Can I Modify My Subscriptions?

Edit my subscription details.

Written by Alejandro Buttari
Updated over a week ago

Do I need to set up an account to place an order?

Is setting up an account required to place an order with DS Laboratories?

Written by Pablo
Updated over a week ago

Do you have any discounts or coupons for first time users / buyers?

First time ordering with DS Laboratories discount is available

Written by Pablo
Updated over a week ago

The coupon code I am using does not work. Why?

coupon code not working

Written by Pablo
Updated over a week ago

Cancellation Policy

Cancellation Policy

Written by Pablo
Updated over a week ago

How do I change my order?

Written by Leo
Updated over a week ago

I have not received my order confirmation, what should I do?

Written by Leo
Updated over a week ago

How long does it take to receive my order once it’s placed?

Written by Leo
Updated over a week ago

Receiving An Incomplete Order - Incorrect Products

I got the wrong product or did not get what I ordered

Written by Pablo
Updated over a week ago

Returns, Refunds, Damages, & Missing Items

Written by Pablo
Updated over a week ago

How can I track my order?

Written by Leo
Updated over a week ago

Shipping Policy

Written by Pablo
Updated over a week ago

What countries do you ship to?

Countries DS Laboratories (.com) ships to

Written by Pablo
Updated over a week ago

Do you ship worldwide?

See what countries we ship to

Written by Pablo
Updated over a week ago

What Does Shipping Protection Mean for My International Order? What Does It Cover?

protection plan international orders

Written by Pablo
Updated over a week ago

Where Are The Products Made? Where Are They Shipped From?

Where are you based? Where do the products come from? Made in the USA?

Written by Alejandro Buttari
Updated over a week ago

My order says its been delivered on USPS but I have not received it yet, what do I do?

My order says its been delivered but I never got it, what to do?

Written by Pablo
Updated over a week ago

I am checking my tracking number and my order says delivered but I never got it, what do I do?

Written by Pablo
Updated over a week ago

Do you offer overnight shipping in the United States?

Shipping orders overnight questions

Written by Pablo
Updated over a week ago

What method is used for shipping?

Written by Leo
Updated over a week ago

Ordering Internationally - Order Not Received

Ordering Internationally - Order Not Received

Written by Pablo
Updated over a week ago

I am an international customer, do I have to pay taxes and/or customs fees?

Written by Leo
Updated over a week ago

How can I get in touch with your customer support team?

Written by Leo
Updated over a week ago

I emailed your customer support team, when should I expect a response?

Written by Leo
Updated over a week ago