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Ordering & Support
Ordering & Support
Orders and Support
A
26 articles in this collection
Written by
Leo,
Alejandro Buttari,
and
Angeli Khaye Cadungog
Account & Subscriptions
Can I Cancel My Subscription? (and When)
canceling subscription
Written by
Alejandro Buttari
Updated over a week ago
Why can't I access my account?
account issue, login problems, password, username
A
Written by
Angeli Khaye Cadungog
Updated over a week ago
I'm on a subscription and receiving product too often. What should I do?
Subscription, order frequency, pause
A
Written by
Angeli Khaye Cadungog
Updated over a week ago
How Can I Modify My Subscriptions?
Edit my subscription details.
Written by
Alejandro Buttari
Updated over a week ago
Ordering
Do I need to set up an account to place an order?
Is setting up an account required to place an order with DS Laboratories?
Written by
Alejandro Buttari
Updated over a week ago
Do you have any discounts or coupons for first time users / buyers?
First time ordering with DS Laboratories discount is available
Written by
Alejandro Buttari
Updated over a week ago
Coupon code not working/Does not appear. Why?
coupon code not working, how to apply discount
Written by
Alejandro Buttari
Updated over a week ago
Cancellation Policy
Cancellation Policy
Written by
Alejandro Buttari
Updated over a week ago
How do I change my order?
Written by
Leo
Updated over a week ago
I have not received my order confirmation, what should I do?
Written by
Leo
Updated over a week ago
How long does it take to receive my order once it’s placed?
Written by
Leo
Updated over a week ago
Receiving An Incomplete Order - Incorrect Products
I got the wrong product or did not get what I ordered
Written by
Alejandro Buttari
Updated over a week ago
Returns, Refunds, Damages, & Missing Items
Cancellations, Returns, Refunds, Damages, & Missing Items, POLICY
Written by
Alejandro Buttari
Updated over a week ago
Shipping
How can I track my order?
Written by
Leo
Updated over a week ago
Shipping Policy
Written by
Alejandro Buttari
Updated over a week ago
What countries do you ship to?
Countries DS Laboratories (.com) ships to, country, global
Written by
Alejandro Buttari
Updated over a week ago
Do you ship worldwide?
See what countries we ship to
Written by
Alejandro Buttari
Updated over a week ago
Where Are The Products Made? Where Are They Shipped From?
Where are you based? Where do the products come from? Made in the USA?
Written by
Alejandro Buttari
Updated over a week ago
My order says its been delivered on USPS but I have not received it yet, what do I do?
My order says its been delivered but I never got it, what to do?
Written by
Alejandro Buttari
Updated over a week ago
I am checking my tracking number and my order says delivered but I never got it, what do I do?
Written by
Alejandro Buttari
Updated over a week ago
Do you offer overnight shipping in the United States?
Shipping orders overnight questions
Written by
Alejandro Buttari
Updated over a week ago
What method is used for shipping?
Written by
Leo
Updated over a week ago
Ordering Internationally - Order Not Received
Ordering Internationally - Order Not Received
Written by
Alejandro Buttari
Updated over a week ago
I am an international customer, do I have to pay taxes and/or customs fees?
Written by
Leo
Updated over a week ago
Customer Support
How can I get in touch with your customer support team?
Written by
Leo
Updated over a week ago
I emailed your customer support team, when should I expect a response?
Written by
Leo
Updated over a week ago