Ordering & Support

Orders and Support

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28 articles in this collection
Written by Leo, Pablo, Michael Stein and 1 other

How Can I Modify My Subscriptions?

Edit my subscription details.
Alejandro Buttari avatar
Written by Alejandro Buttari
Updated yesterday

What Does Shipping Protection Mean for My International Order? What Does It Cover?

protection plan international orders
Pablo avatar
Written by Pablo
Updated this week

I am checking my tracking number and my order says delivered but I never got it, what do I do?

Pablo avatar
Written by Pablo
Updated over a week ago

Where Are The Products Made? Where Are They Shipped From?

Where are you based? Where do the products come from? Made in the USA?
Alejandro Buttari avatar
Written by Alejandro Buttari
Updated over a week ago

Coupons, Discounts, Promo Codes

How do coupons, discount, and promo codes work?
Pablo avatar
Written by Pablo
Updated over a week ago

Shipping Policy

Pablo avatar
Written by Pablo
Updated over a week ago

Returns, Refunds, Damages, & Missing Items

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Written by Michael Stein
Updated over a week ago

Cancellation Policy

Cancellation Policy
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Written by Michael Stein
Updated over a week ago

Can I Cancel My Subscription? (and When)

canceling subscription
Pablo avatar
Written by Pablo
Updated over a week ago

Receiving An Incomplete Order - Incorrect Products

I got the wrong product or did not get what I ordered
Pablo avatar
Written by Pablo
Updated over a week ago

Ordering Internationally - Order Not Received

Ordering Internationally - Order Not Received
Pablo avatar
Written by Pablo
Updated over a week ago

What countries do you ship to?

Countries DS Laboratories (.com) ships to
Pablo avatar
Written by Pablo
Updated over a week ago

How do I change my subscription settings?

changing settings like time velocity of your subscription, canceling your subscription and more.
Pablo avatar
Written by Pablo
Updated over a week ago

Do you have any discounts or coupons for first time users / buyers?

First time ordering with DS Laboratories discount is available
Pablo avatar
Written by Pablo
Updated over a week ago

Do you offer overnight shipping in the United States?

Shipping orders overnight questions
Pablo avatar
Written by Pablo
Updated over a week ago

Do you ship worldwide?

See what countries we ship to
Pablo avatar
Written by Pablo
Updated over a week ago

My order says its been delivered on USPS but I have not received it yet, what do I do?

My order says its been delivered but I never got it, what to do?
Pablo avatar
Written by Pablo
Updated over a week ago

Do I need to set up an account to place an order?

Is setting up an account required to place an order with DS Laboratories?
Pablo avatar
Written by Pablo
Updated over a week ago

How do I change my order?

Leo avatar
Written by Leo
Updated over a week ago

Do I need to set up an account to place an order?

Leo avatar
Written by Leo
Updated over a week ago

I have not received my order confirmation, what should I do?

Leo avatar
Written by Leo
Updated over a week ago

I am an international customer, do I have to pay taxes and/or customs fees?

Leo avatar
Written by Leo
Updated over a week ago

Do you offer returns?

Leo avatar
Written by Leo
Updated over a week ago

I emailed your customer support team, when should I expect a response?

Leo avatar
Written by Leo
Updated over a week ago

How can I get in touch with your customer support team?

Leo avatar
Written by Leo
Updated over a week ago

How can I track my order?

Leo avatar
Written by Leo
Updated over a week ago

How long does it take to receive my order once it’s placed?

Leo avatar
Written by Leo
Updated over a week ago

What method is used for shipping?

Leo avatar
Written by Leo
Updated over a week ago