As of May 30, 2020, DS Laboratories offers a protection plan that covers a refund of your order, MINUS the shipping cost for an order that was shipped for and not received when you choose protection coverage in your shipping option for First Class International Mail. This is offered at checkout when prompted with your shipping options.

You can open a claim with us after 40 days of not receiving your order and we will go ahead and refund you the order.

The only requisite we have is that the tracking number shows the package was not delivered.

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