Cancellations, Refunds, Damages, & Missing Items

Cancellation Policy

Customers can cancel an order anytime BEFORE it has been fulfilled.

Returns, Refunds, Damages, & Missing Items

The customer has 7 days after the item has been received to report an issue with the order including damages. During this window, a Return Authorization Request can be submitted to ship back the (unopened) product to us at their cost. If the customer is facing an issue related to an error in DS Laboratories shipping department, such as the wrong item was shipped or a missing item, they must contact DS Laboratories within 7 days of receipt to report the missing/wrongful item. It is the responsibility of the customer to verify the contents of the order upon receipt, and to raise any concerns ASAP after delivery.

**If the Items are damaged, you will be asked to provide photos/video of the product so the customer service team may be able to assist you better. **

On International Orders: If it is determined that a product from an order is damaged or defective, DS Laboratories customer service will provide a full product refund and a 50% refund for the shipping cost of the order.


The Customer must write in to request Return Number Authorization

The customer must pay for return shipping for canceling any subscription order after it has been shipped. Subscription options are made very clear on the website to avoid confusion. Initial shipping cost will not be refunded on any returns.

We do not accept returns due to the customer being unsatisfied with the product. We sell cosmetic dermatology treatments (not cures) and make no guarantees on any products to work for specific customers. We strongly suggest and advise that treatments start taking effect within 60-90 days of continuous use.

Returns are NOT accepted for any international order.

Please be sure to read the product ingredients to ensure you do not have allergies to the product/s you are purchasing. DS Laboratories is NOT responsible for any allergic reactions you may have with our product. We do not accept returns due to allergic reactions to our products.

All returns must be approved by a customer experience manager at [email protected]

Returns address:
DS Laboratories Returns
1850 NW 84th Ave. STE108
Miami, FL 33126

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