All orders wtihin the United States are shipped via USPS first class mail or priority mail. Orders above $50.00 include free shipping, otherwise shipping is $4 anywhere in the US. We currently do not have options for any other service carrier. However, should you need your order shipped overnight, please contact our customer service team at [email protected] for custom shipping options.
All international orders are also shipped via the United States Postal Service (Canada has the option to choose DHL.)
Updates to shipping policies:
** Please note as of June 15, 2020, we added the option of international protection to packages. This is to ensure your package of any issues with ensuring it is received.
DS Laboratories DOES NOT and CANNOT take responsibility for an order once it is shipped from our warehouse. Our promise to you, the customer, is that we receive your order and ship to the ship-to address provided.
As of July 1, 2020, we added the option for domestic (U.S. orders,) purchase protection which is to ensure your package to ensure it's been delivered to you. If you do not get purchase protection with your domestic order, we will assist in providing you contact information to contact the carrier to help locate your package. If you have purchased protection on your order, we will investigate the order with the carrier and make sure you are refunded or re-shipped. If your order has a status of delivered but you have not received it, it may take more than 15 days to re-ship or refund.