Ordering & Support

Orders and Support

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20 articles in this collection
Written by Leo and Pablo

Can I Cancel My Subscription? (and When)

canceling subscription
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Written by Pablo
Updated over a week ago

Receiving An Incomplete Order - Incorrect Products

I got the wrong product or did not get what I ordered
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Written by Pablo
Updated over a week ago

Ordering Internationally - Order Not Received

Ordering Internationally - Order Not Received
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Written by Pablo
Updated over a week ago

What countries do you ship to?

Countries DS Laboratories (.com) ships to
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Written by Pablo
Updated over a week ago

How do I change my subscription settings?

changing settings like time velocity of your subscription, canceling your subscription and more.
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Written by Pablo
Updated over a week ago

Do you have any discounts or coupons for first time users / buyers?

First time ordering with DS Laboratories discount is available
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Written by Pablo
Updated over a week ago

Do you offer overnight shipping in the United States?

Shipping orders overnight questions
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Written by Pablo
Updated over a week ago

Do you ship worldwide?

See what countries we ship to
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Written by Pablo
Updated over a week ago

My order says its been delivered on USPS but I have not received it yet, what do I do?

My order says its been delivered but I never got it, what to do?
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Written by Pablo
Updated over a week ago

Do I need to set up an account to place an order?

Is setting up an account required to place an order with DS Laboratories?
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Written by Pablo
Updated over a week ago

How do I change my order?

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Written by Leo
Updated over a week ago

Do I need to set up an account to place an order?

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Written by Leo
Updated over a week ago

I have not received my order confirmation, what should I do?

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Written by Leo
Updated over a week ago

I am an international customer, do I have to pay taxes and/or customs fees?

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Written by Leo
Updated over a week ago

Do you offer returns?

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Written by Leo
Updated over a week ago

I emailed your customer support team, when should I expect a response?

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Written by Leo
Updated over a week ago

How can I get in touch with your customer support team?

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Written by Leo
Updated over a week ago

How can I track my order?

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Written by Leo
Updated over a week ago

How long does it take to receive my order once it’s placed?

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Written by Leo
Updated over a week ago

What method is used for shipping?

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Written by Leo
Updated over a week ago